AI Feature
Every call
in writing,
without a note-taker.
Switch on transcription for inbound, outbound or internal calls. Read the transcript next to the recording, or watch it build up live while the call is still going.
Agent: I'll send the new contract today.
Customer: Great, thanks.
Agent 48% · Customer 44% · Silence 8%
Why it matters
After the call or while it happens
Choose per direction: the transcript appears next to the recording when the call ends, or builds up live in Live monitoring.
Who said what
Speakers are separated and labelled as agent, customer or machine. Your team can correct a label.
Talk time, measured
See how long the agent and the customer spoke, how much was silence and the agent's share, as columns and filters in your call list.
Into your own software
Stream live transcripts to your own application over WebSocket.
How It Works
Set up in four steps
- 1
Choose the calls
Switch on inbound, outbound or internal calls.
- 2
Choose the timing
After the call ends, or live while it happens.
- 3
Make calls as usual
Nothing changes for your agents.
- 4
Read and analyse
Open the transcript on the call page, and switch on analysis to get sentiment, reasons and summaries from it.
Use Cases
Live escalation
A supervisor opens the live transcript of a difficult call and joins before it goes wrong.
Talk-time coaching
A team lead sorts calls by the agent's share of talk time and finds the calls where customers barely spoke.
Your own CRM
A developer streams live transcripts into the company's own CRM and shows them to the agent in real time.
FAQ
Frequently asked questions
Only the directions you switch on: inbound, outbound, internal. Transcription is off until you turn it on.
By the minute, with credits. Nothing is charged while it is off.
English, Turkish, German, French, Spanish, Italian, Dutch, Portuguese, Arabic, Russian, Polish, Chinese, Japanese, Korean, Hindi and many more. Each call's language is detected automatically.
Yes. With API access, live transcripts stream to your own software over WebSocket.
Related features
Conversation Intelligence
Sentiment, resolution and contact reasons
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Summaries and commitments
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Queues, monitoring, wallboards, and analytics.
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Transcripts, insights, chat assistants and voice agents.
Learn more