AI for your call centre:
every call and chat,
understood.
Hipcall transcribes your calls, reads every closed chat and ticket, and shows how customers feel, why they got in touch and what your team promised. Your assistant answers WhatsApp and live chat from your knowledge base, and your own voice agent can take calls on your Hipcall numbers.
Why Hipcall AI
AI that lives inside your phone system
No separate recorder, no separate chatbot tool, no exports to an analytics platform.
Built on the calls you already make
Transcripts, summaries and analysis come from the same calls, chats and tickets your team handles in Hipcall. Nothing to connect, nothing to upload.
Every channel in one report
Phone, WhatsApp, web chat and tickets land in the same customer insights report, so a customer who calls on Monday and writes on Thursday about the same problem shows up as a repeat contact.
People stay in charge
AI never overwrites a choice your team made, never sets a disposition code by itself, and creates a task only after someone confirms it. Your assistant answers only from your own knowledge base.
From conversation to action
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1.Listen
Calls are transcribed after they end or live while they happen.
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2.Understand
Sentiment, resolution and contact reason for every call, chat and ticket.
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3.Follow up
Summaries and the promises your team made, ready to become tasks.
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4.Answer
Your assistant replies on WhatsApp and live chat, or drafts the reply for your agent.
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Features
Everything AI does in Hipcall
Call transcription
Inbound, outbound and internal calls in writing, after the call or live in Live monitoring. Speakers separated.
Learn moreSentiment and resolution
See whether each customer left positive, neutral or negative, and whether the issue was resolved.
Learn moreContact reasons
Every call, chat and ticket sorted into your own two-level list. Ready-made lists for 26 industries.
Customer insights
One report across phone, WhatsApp, web chat and tickets, with repeat contacts and a Monday summary by e-mail.
Commitments
The promises your team made, with the deadline they gave, ready to become a task.
Kept or missed
See which promises were kept on time, kept late or missed, per agent and team.
Disposition suggestions
AI suggests a disposition code for managers and flags calls where it differs from the agent's choice.
AI assistant on WhatsApp and live chat
Answers customers from your knowledge base, with sources, and hands over to a person when it should.
Learn moreReply drafts
A ready reply for your agent in WhatsApp, live chat and tickets. The agent decides whether to use it.
Learn moreKnowledge assistant
Your team asks a question on any page and gets an answer from your knowledge base.
Learn moreBusiness hours
The assistant answers all the time, only after hours or only during working hours.
Voice agents
Connect a Vapi, Retell AI or ElevenLabs voice agent over SIP and send calls to it like any extension.
Learn moreMCP server
Let Claude and other MCP assistants read your calls, contacts and deals, within each user's permissions.
Learn moreKnowledge base for any AI
Give an external AI assistant a search address for your Hipcall knowledge base.
AI voices for announcements
Turn text into natural-sounding greetings and announcements for your phone system, paid with credits.
Use Cases
Support team
A support lead opens customer insights on Monday. Billing questions are up 30% and most are repeat contacts. They rewrite one knowledge base article; the assistant starts answering that question on WhatsApp the same day.
Sales team
A rep promises a quote by Friday on a call. The promise appears on the call with its deadline; the rep confirms it and a task is created. The manager sees which promises were kept.
After hours
Calls after 6 pm go to the company's Retell AI voice agent over a SIP connection. WhatsApp messages get an answer from the Hipcall assistant. In the morning the team picks up the hand-offs.
Quality review
A supervisor filters calls with negative sentiment and an unresolved issue, reads the transcripts and checks how much of each call was silence.
You decide what AI sees
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Nothing runs until your account gives consent, and you can see who gave it and when.
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E-mail addresses, phone numbers, ID numbers, IBANs and card numbers are masked before anything is sent.
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Your conversations are not used to train AI models.
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Every feature is switched on separately, and a feature that is off costs nothing.
FAQ
Frequently asked questions
You pay as you use, with credits: transcription by the minute, and text features by usage. A feature that is switched off costs nothing.
Hipcall connects the voice agent you choose. Build your agent in Vapi, Retell AI or ElevenLabs, connect it over SIP, and send calls to it from any number, IVR option or after-hours rule. It can transfer callers to your team.
No. It answers only from your knowledge base and shows its sources. If there is nothing to answer from, it hands over to a person or stays silent, as you choose, and nothing is charged.
You choose whether the assistant says it is AI always, only when asked, or doesn't bring it up. In every setting it never claims to be a person.
Transcription and analysis cover calls, WhatsApp, web chat and tickets. The assistant answers on WhatsApp and web chat, and drafts replies for tickets.
No. Personal identifiers are masked before anything is sent, and the model providers do not use or keep your data for training.
Platform
Part of the Hipcall platform
AI works inside your phone system, call centre, WhatsApp, live chat and tickets. One login. Every customer conversation in one place.
Business Phone System
IVR, call routing, voicemail, and local numbers in 50+ countries.
Call Center Software
Queues, monitoring, wallboards, and analytics.
Business SMS
Two-way texting with templates and automation.
WhatsApp Business
Manage WhatsApp alongside calls and tickets.
Live Chat Software
Website chat with agent routing and canned responses.
Customer Service
Ticketing, knowledge base, and SLA management.
Sales Management Software
From first call to final payment: pipeline, quotes, subscriptions, and collections.
Hear every customer.
Miss nothing.
Switch on the features you want, pay only for what you use. Start your free 14-day trial.