Phone System Feature
Your phone and
your customer records,
already connected.
Call any number on a contact, ticket, or deal in one click, see who is calling before you say hello, and find every call on the customer's timeline without typing a word.
Sarah Collins
Northwind Ltd
Incoming call
Sarah Collins
Northwind Ltd
Timeline
Why it matters
No integration to build
Contacts, companies, tickets, and deals live in the same Hipcall account as the phone system. Calls are logged on them from the first day.
Click-to-call that keeps the context
Call from a ticket or a deal and the call is linked to it. Your device rings first, then Hipcall dials the customer.
Know who is calling
A card with the caller's name, company, and number appears on every open Hipcall page when the call connects.
Open to your other systems
Signed webhooks for every call event, a REST API for calls and click-to-call, and ready integrations on our integrations page.
How It Works
Set up in four steps
- 1
Add or import contacts
Calls from known numbers are matched to them automatically.
- 2
Call from any record
Click the number on a contact, company, ticket, deal, or call; or use the Chrome extension on other websites.
- 3
Wrap up on the record
Add a disposition, a note, and tags, and link the call to a deal or ticket.
- 4
Send it onwards
Webhooks tell your other systems when a call starts, connects, or ends.
Use Cases
Support with the ticket open
A customer calls about an open ticket. The agent sees who it is, opens the ticket, and the call is attached to it.
Sales follow-up
A rep works through deals that need a call and dials each from the deal page. Every call is on the deal for the next meeting.
ERP on the other side
A company's ERP receives a webhook for every ended call and shows the call on the customer's account.
FAQ
Frequently asked questions
No. Hipcall has contact and company records, tickets, and deals. If you use another CRM, connect it through the API and webhooks.
See our integrations page for the current list. Anything else can use the REST API and webhooks.
Yes. Your system can send a card over the API that the agent sees while the call is live.
Every webhook is signed, and you can see each delivery and resend it.
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No contracts, no hardware, no credit card.