Phone System Feature
Away from your desk,
still reachable.
Forward your calls always or only when you are offline, send callers to a voicemail box when nobody can answer, and turn every message into a task or an e-mail.
Call forwarding
New voicemail
Why it matters
Forward on your terms
Never, always, or only when you cannot be reached, such as when the office internet is down; to a colleague's extension or your mobile.
A voicemail box for each person and each team
Personal voicemail with your own greeting, and shared boxes that menus and teams can send callers to.
Messages become work
Each voicemail can create a task or send an e-mail, so it is followed up.
Out of hours, handled
Each number's business hours send closed-time calls to voicemail, an on-call team, or a menu.
How It Works
Set up in four steps
- 1
Choose when
Never, always, or when offline.
- 2
Choose where
An extension or an outside number, and which of your numbers the receiver sees.
- 3
Set up voicemail
Upload a greeting and choose a task, an e-mail, or nothing.
- 4
Cover closed hours
Point the number's closed-time destination at a voicemail box or a team.
Use Cases
Consultant on the road
A consultant forwards calls to their mobile when they close the laptop.
Weekend on-call
At weekends, the support number goes to an on-call team; anything they miss lands in a shared voicemail box.
No message lost
Every voicemail creates a task for the person whose box it is.
FAQ
Frequently asked questions
Forwarding to an outside number is an outbound call and is charged like one.
You can be notified by e-mail, or get a task, for each new voicemail.
Yes. Create a shared box and send the team's overflow to it.
Yes. Point the number at a user, team, or menu, and set where it goes out of hours.
Hipcall keeps running in the cloud. Calls to users who cannot be reached forward to their mobiles, as outbound calls.
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