Integrazione Helpwise + Hipcall

Helpwise è un software di collaborazione e-mail e di casella di posta condivisa facile da usare per le squadre per gestire gli account e-mail di gruppo.

Quando ciò accade (trigger)

Esegui questa operazione (Azioni)

Create task
Creates a new task.

Update task
Updates an existing task.

Create contact
Creates a new contact.

Update contact
Updates an existing contact.

Create company
Creates a new company.

Update company
Updates an existing company.

Create deal
Creates a new deal.

Update deal
Updates an existing deal.

Call init
When a call start.

Call hangup
When the call hangup.

Create callback
When the caller create a new callback request.

Conversation Created
Triggers when a conversation is created

Conversation Assigned
Triggers when a conversation is assigned

Conversation Closed
Triggers when a conversation is closed

Conversation Deleted
Triggers when a conversation is deleted

Conversation Reopened
Triggers when a conversation reopened

Added Note in Conversation
Triggers when a new note is added in a conversation

Applied Tag in Conversation
Triggers when a tag is applied in a conversation

Reply from Customer
Triggers when a reply from a customers occurs

Reply from Agent
Triggers when a reply from a agent occurs

Send SMS
Sends an SMS.

Create Mailbox
Creates a mailbox.

Send Email
Sends an email.

Create Contact
Creates a contact.

Get Emails of Thread
Retrieves all the email of the thread.

Create task (Coming soon)
Creates a new task.

Create contact (Coming soon)
Creates a new contact.

Create company (Coming soon)
Creates a new company.

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