Integrazione Freshdesk + Hipcall

Freshdesk è una piattaforma di help desk che semplifica il servizio clienti per il tuo team e li aiuta a fornire un'ottima esperienza al cliente.

Quando ciò accade (trigger)

Create task
Creates a new task.

Update task
Updates an existing task.

Create contact
Creates a new contact.

Update contact
Updates an existing contact.

Create company
Creates a new company.

Update company
Updates an existing company.

Create deal
Creates a new deal.

Update deal
Updates an existing deal.

Call init
When a call start.

Call hangup
When the call hangup.

Create callback
When the caller create a new callback request.

New Ticket
Triggers when a new ticket is created.

Update Ticket
Triggers when a ticket is updated

Create an Agent
Create an agent.

Create Company
Create company.

Create Contact
Create a new contact.

Create Ticket
Creates ticket.

Create Ticket (with Custom Fields)
Creates ticket.

Create Tickets for Existing Contacts
Create tickets for existing contacts.

Get Contact
Get a specific contact detail.

List Ticket Fields
List all the ticket fields.

Search Contacts
Search a contact in your Freshdesk account.

Update a Ticket
Update a ticket.

Update Contact
Updates an existing contact.

Create task (Coming soon)
Creates a new task.

Create contact (Coming soon)
Creates a new contact.

Create company (Coming soon)
Creates a new company.