Zoho Desk is a customer service software that helps you to manage customer tickets, reply, etc
When this happens (Triggers)
Do this (Actions)
Create task Creates a new task.
Update task Updates an existing task.
Create contact Creates a new contact.
Update contact Updates an existing contact.
Create company Creates a new company.
Update company Updates an existing company.
Create deal Creates a new deal.
Update deal Updates an existing deal.
Call init When a call start.
Call hangup When the call hangup.
Create callback When the caller create a new callback request.
Configure Webhook Triggers when ( new account creates, account updates, new contact creates, contact updates, new ticket creates, ticket updates, new ticket thread creates, and new ticket comment creates. )
New Ticket Create a new ticket.
Update Ticket Update an existing ticket.
Get a Ticket Get a specific ticket.
Send E-Mail Reply in Ticket Send an email reply to the customer ticket.
Add Comment Add a comment to the ticket.
Create Contact Create a new contact.
Create Account Create a new account.
Search Ticket Find a ticket by ticket number.
Find Contact Find a contact by email.
Create task (Coming soon) Creates a new task.
Create contact (Coming soon) Creates a new contact.
Create company (Coming soon) Creates a new company.