Setup your call center software in 15 minutes.

You can setup your companies call center in 15 minutes and, start to serve your customers. You don't need to be VoIP expert! No need for physical device investment! A computer, internet and a headset are enough.

Try 14 days free!

Hipcall Cloud Call Center Software Features

Our main goal is to develop a simple, fast, easy-to-use call center software. We offer you only the features you need.

Call recordings: You can record your calls with Hipcall and listen to call records later. You can also create different settings for incoming, outgoing and internal calls.
Call history: You can access all the call history in Hipcall. You can also filter your calls as answered, unanswered, calls from last month, or calls that are associated with a specific user.
IVR Greetings: You can set up different IVR greetings for your numbers and you can create an after-hours message. For example, “Our office is currently closed. We will return your call within a business day.”
After-Hours: You can create different IVR greetings for business hours and for after hours. You can create a report of after hours calls.
IVR: You can provide your callers different dialing options. For example, 'Press 1 for Sales, Press 2 for Customer Support'. Our IVR system can detect invalid key pressing and inform the caller.
Calling Groups: In Hipcall, you can transfer calls to users based on your preferences. With the options of transferring calls randomly or transferring it to the agent with least talk time.
Missed call notification: If the caller can’t contact an agent from your team, you can receive a notification and create a report for it.
Webphone - CTI: Hipcall provides an integrated web phone system which means you don’t have to use an IP phone, or a softphone to make calls. You can easily call people in your contacts list with a single click.
Tags: You can tag your calls and create a report with the tags. For example, using the tags like 'complaint' and 'product x', you can filter the complaint calls for a specific product.
Notes: Users can create notes for calls, so that other team members can be informed about the calls without listening to them.

Stats

Countries: 11
Companies: 3.207
Users: 10.422