Integrazione Groove + Hipcall

Groove è un semplice helpdesk per eCommerce e SaaS.

Quando ciò accade (trigger)

Create task
Creates a new task.

Update task
Updates an existing task.

Create contact
Creates a new contact.

Update contact
Updates an existing contact.

Create company
Creates a new company.

Update company
Updates an existing company.

Create deal
Creates a new deal.

Update deal
Updates an existing deal.

Call init
When a call start.

Call hangup
When the call hangup.

Create callback
When the caller create a new callback request.

Customer Added
Triggers when a customer is created

Customer Replied
Triggers when a customer replies to a ticket

Ticket Started
Triggers when a new ticket is created

Ticket Tagged
Triggers when a ticket is tagged

Ticket Assigned
Triggers when a ticket is assigned

Agent Replied
Triggers when an agent replies to a ticket

Ticket State Changed
Triggers when a ticket state's is changed

Ticket Closed
Triggers when a ticket is closed

Ticket Opened
Triggers when a ticket is opened

Ticket Deleted
Triggers when a ticket is deleted

Ticket Moved
Triggers when a ticket is moved to a different mailbox

Ticket Priority Changed
Triggers when a ticket's priority gets changed

Agent Invited
Triggers when an agent is created

Create Ticket
Create a new ticket for your customer.

Change Ticket State
Changes the state of a ticket.

Reopen Ticket
Changes the state of a ticket to opened.

Close Ticket
Changes the state of a ticket to closed.

Change Assigned Agent
Changes assigned agent to a ticket.

Add Note
Adds a note to an existing ticket.

Create task (Coming soon)
Creates a new task.

Create contact (Coming soon)
Creates a new contact.

Create company (Coming soon)
Creates a new company.