Integrazione Groove + Hipcall

Groove

Groove è un semplice helpdesk per eCommerce e SaaS.

Quando ciò accade (trigger)

Esegui questa operazione (Azioni)

Create task
Creates a new task.
Update task
Updates an existing task.
Create contact
Creates a new contact.
Update contact
Updates an existing contact.
Create company
Creates a new company.
Update company
Updates an existing company.
Create deal
Creates a new deal.
Update deal
Updates an existing deal.
Call init
When a call start.
Call hangup
When the call hangup.
Create callback
When the caller create a new callback request.
Groove
Customer Added
Triggers when a customer is created
Groove
Customer Replied
Triggers when a customer replies to a ticket
Groove
Ticket Started
Triggers when a new ticket is created
Groove
Ticket Tagged
Triggers when a ticket is tagged
Groove
Ticket Assigned
Triggers when a ticket is assigned
Groove
Agent Replied
Triggers when an agent replies to a ticket
Groove
Ticket State Changed
Triggers when a ticket state's is changed
Groove
Ticket Closed
Triggers when a ticket is closed
Groove
Ticket Opened
Triggers when a ticket is opened
Groove
Ticket Deleted
Triggers when a ticket is deleted
Groove
Ticket Moved
Triggers when a ticket is moved to a different mailbox
Groove
Ticket Priority Changed
Triggers when a ticket's priority gets changed
Groove
Agent Invited
Triggers when an agent is created
Groove
Create Ticket
Create  a new ticket for your customer.
Groove
Change Ticket State
Changes the state of a ticket.
Groove
Reopen Ticket
Changes the state of a ticket to opened.
Groove
Close Ticket
Changes the state of a ticket to closed.
Groove
Change Assigned Agent
Changes assigned agent to a ticket.
Groove
Add Note
Adds a note to an existing ticket.
Create task (Coming soon)
Creates a new task.
Create contact (Coming soon)
Creates a new contact.
Create company (Coming soon)
Creates a new company.

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