Every great trip starts
with a conversation.
Hipcall gives hotels, tour operators, and travel agencies a cloud phone system built for reservations, guest services, and multi-property coordination - with multilingual support on every line.
Trusted by 3,000+ companies
Why Hipcall
Built for hospitality
From the first booking enquiry to the farewell checkout, every guest interaction matters. Hipcall keeps your properties connected and your guests delighted.
Reservation Management
Route booking calls to available reservation agents instantly based on property, room type, or guest history. Record every call to confirm details and prevent booking disputes.
Guest Experience
Greet international guests in their language, recognise returning visitors, and route them to their preferred concierge. Every touchpoint feels personal, not transactional.
Multi-Property
Manage calls across hotels, resorts, and tour offices on one platform. Transfer guests between properties with context, and keep central reservations aligned with each location.
Use Cases
One platform, every guest touchpoint
Front Desk & Reservations
Handle inbound booking enquiries, modifications, and cancellations. IVR menus route callers by property or request type, and every reservation call is recorded for confirmation.
Guest Services
Answer concierge requests, arrange transport, and handle special requirements. Contact-based routing recognises returning guests and connects them to staff who know their preferences.
Tour & Event Booking
Manage group tour bookings, excursion enquiries, and event reservations. Missed call tracking ensures no interested traveller slips through. Analytics reveal your busiest booking windows.
Features
Features hospitality teams rely on
Every feature is designed to handle the volume, guest expectations, and multi-property demands of tourism operations.
Multi-Language Announcements
Greet international travellers in their own language with localised welcome messages and IVR prompts for a warm first impression.
IVR Menus
Let callers choose reservations, concierge, events, or billing so guests reach the right team without repeating themselves.
Smart Call Routing
Route calls based on booking status, guest language, or property location so every enquiry lands with the right agent.
Call Queuing
Handle peak-season call volumes without dropping a single booking enquiry or guest request.
Business Hours
Set hours per property or department and route after-hours calls to voicemail or on-call concierge.
Voicemail
Never miss a booking request. Voicemails are transcribed and sent to the reservations team instantly.
Call Forwarding
Forward guest calls to mobile staff, on-site concierge, or partner tour operators without interrupting the experience.
Contact-Based Routing
Recognise returning guests and route them to staff who know their preferences for a truly personal experience.
3,207+
Companies worldwide
50+
Countries supported
99.9%
Uptime guarantee
15min
Average setup time
Platform
More than a phone system
Your tourism phone system works alongside six other products on the Hipcall platform. One login. Every guest conversation in one place.
Business Phone System
HD calls, IVR, and local numbers in 50+ countries.
Call Center Software
Queues, monitoring, wallboards, and analytics.
Business SMS
Two-way texting with templates and automation.
WhatsApp Business
Manage WhatsApp alongside calls and tickets.
Live Chat Software
Website chat with agent routing and canned responses.
Customer Service
Ticketing, knowledge base, and SLA management.
Your guests deserve memorable
experiences from the first call
No contracts. No hardware. No surprises. Start your free 14-day trial and see how Hipcall transforms your guest communications.