Connecting every link
from farm to table.
Hipcall gives food companies a cloud phone system built for supplier management, order coordination, and food safety - with every call tracked and every conversation recorded.
Trusted by 3,000+ companies
Why Hipcall
Built for food industry operations
From supplier negotiations to delivery coordination, every call matters in the food industry. Hipcall ensures your teams stay connected and every critical communication is captured.
Supply Chain Management
Coordinate with suppliers using smart call routing, track every procurement call, and keep your purchasing team connected to warehouses and vendors across the supply chain.
Production Coordination
Connect production floors, packaging lines, and warehouse teams instantly. Conference bridges coordinate shift changes, and call forwarding keeps supervisors reachable on the floor.
Quality Control
Record every quality-related call for audit trails. Priority routing for food safety incidents ensures compliance teams are reached immediately when issues arise.
Use Cases
One platform, every department
Supplier Relations
Route supplier calls to the right procurement specialist. Smart routing connects vendors to buyers, call recording tracks every negotiation, and missed call alerts ensure no order goes unconfirmed.
Order Management
Handle order enquiries, delivery scheduling, and inventory queries. IVR menus let customers check order status and business hours routing manages after-hours calls.
Food Safety Compliance
Dedicated lines for safety reports with priority routing. Call queuing handles recall surges, conference calling coordinates multi-team responses, and every call is recorded for regulatory compliance.
Features
Features food companies rely on
Every feature is built to handle the speed, compliance, and multi-site demands of food industry operations.
Call Recording
Record every supplier negotiation and order call for quality assurance, dispute resolution, and food safety compliance.
IVR Menus
Let callers check order status, reach procurement, or connect with distribution teams instantly - no hold queues during peak hours.
Smart Call Routing
Route supplier calls to procurement, delivery queries to logistics, and quality concerns to your compliance team automatically.
Call Queuing
Handle seasonal order surges and peak delivery windows without dropping a single supplier or customer call.
Call Forwarding
Forward calls to warehouse managers and delivery drivers on the move, ensuring teams stay connected across every facility.
Voicemail
Capture after-hours order requests and supplier messages so your team can prioritise follow-ups at the start of each shift.
Conference Calling
Coordinate multi-department responses during recalls or supply disruptions with instant bridges between procurement, production, and logistics.
Missed Call Alerts
Every missed call could be a time-sensitive order or recall notice. Get instant notifications so critical issues never slip through.
3,207+
Companies worldwide
50+
Countries supported
99.9%
Uptime guarantee
15min
Average setup time
Platform
More than a phone system
Your energy phone system works alongside six other products on the Hipcall platform. One login. Every customer conversation in one place.
Business Phone System
HD calls, IVR, and local numbers in 50+ countries.
Call Center Software
Queues, monitoring, wallboards, and analytics.
Business SMS
Two-way texting with templates and automation.
WhatsApp Business
Manage WhatsApp alongside calls and tickets.
Live Chat Software
Website chat with agent routing and canned responses.
Customer Service
Ticketing, knowledge base, and SLA management.
Your supply chain deserves
seamless communication
No contracts. No hardware. No surprises. Start your free 14-day trial and see how Hipcall keeps your food operations connected.