Powering conversations
that keep the lights on.
Hipcall gives energy companies a cloud phone system built for field operations, emergency support, and customer service - with every dispatch tracked and every call recorded.
Trusted by 3,000+ companies
Why Hipcall
Built for energy operations
From field dispatch to emergency response, every call matters in energy. Hipcall ensures your teams stay connected and every critical communication is captured.
Field Operations
Dispatch field crews with smart call routing, track every service call, and keep technicians connected to control rooms regardless of location.
Emergency Response
Priority routing for outage reports and safety incidents. Conference bridges connect field teams, engineers, and management instantly during critical events.
Customer Support
Handle billing enquiries, service requests, and account changes. IVR menus let customers check outage status and report issues without waiting on hold.
Use Cases
One platform, every department
Field Dispatch
Route service requests to the nearest available crew. Smart routing connects callers to dispatch, call recording tracks every work order, and missed call alerts ensure no job goes unassigned.
Customer Billing
Handle billing enquiries, payment arrangements, and meter reading queries. IVR menus let customers check balances and business hours routing manages after-hours calls.
Emergency Operations
Dedicated emergency lines with priority routing. Call queuing handles outage surges, conference calling coordinates multi-team responses, and every call is recorded for compliance.
Features
Features energy companies rely on
Every feature is built to handle the reliability, safety, and multi-site demands of energy operations.
Call Recording
Record every field dispatch and emergency call for compliance, safety audits, and operational review.
IVR Menus
Let callers report outages, check billing, or reach field operations instantly - no hold queues during peak demand.
Smart Call Routing
Route emergency calls to on-call engineers, billing queries to support, and field requests to dispatch automatically.
Call Queuing
Handle storm surges and outage spikes without dropping a single customer call during critical moments.
Call Forwarding
Forward calls to field technicians on-site, ensuring crews stay connected regardless of location or conditions.
Voicemail
Capture after-hours outage reports and service requests so your team can prioritise responses at first light.
Conference Calling
Coordinate multi-team responses during outages with instant conference bridges between field crews and control rooms.
Missed Call Alerts
Every missed call could be a safety report. Get instant notifications so critical issues never go unaddressed.
3,207+
Companies worldwide
50+
Countries supported
99.9%
Uptime guarantee
15min
Average setup time
Platform
More than a phone system
Your energy phone system works alongside six other products on the Hipcall platform. One login. Every customer conversation in one place.
Business Phone System
HD calls, IVR, and local numbers in 50+ countries.
Call Center Software
Queues, monitoring, wallboards, and analytics.
Business SMS
Two-way texting with templates and automation.
WhatsApp Business
Manage WhatsApp alongside calls and tickets.
Live Chat Software
Website chat with agent routing and canned responses.
Customer Service
Ticketing, knowledge base, and SLA management.
Your operations deserve
reliable communication
No contracts. No hardware. No surprises. Start your free 14-day trial and see how Hipcall keeps your energy operations connected.