Every order deserves
a voice your customers trust.
Hipcall gives e-commerce businesses a cloud phone system built for customer support, order management, and sales growth - with every interaction tracked and every call recorded.
Trusted by 3,000+ companies
Why Hipcall
Built for online retail
From order enquiries to returns and VIP support, every call matters in e-commerce. Hipcall ensures your teams stay connected and every customer interaction is captured.
Customer Support
Handle order enquiries, shipping questions, and product issues with smart call routing that connects shoppers to the right agent every time.
Order Management
Track every order-related call, coordinate with fulfilment teams, and resolve delivery issues quickly with call recording and conference bridges.
Sales Growth
Convert inbound enquiries into sales with priority routing for high-value leads. Missed call alerts ensure no opportunity slips through the cracks.
Use Cases
One platform, every touchpoint
Order Enquiries
Route order status calls to fulfilment teams instantly. IVR menus let customers track packages, smart routing connects them to the right department, and every call is logged for reference.
Returns & Refunds
Dedicated returns lines with call recording for dispute resolution. IVR menus guide customers through the process, and voicemail captures after-hours return requests.
Customer Retention
Priority routing for VIP and repeat customers. Conference calling coordinates cross-team resolution of complex issues, and missed call alerts ensure loyal customers never feel ignored.
Features
Features online stores rely on
Every feature is built to handle the speed, scale, and customer expectations of modern e-commerce operations.
Call Recording
Record every customer interaction for quality assurance, dispute resolution, and training your support team to deliver better service.
IVR Menus
Let shoppers check order status, reach returns, or connect with sales instantly - no waiting on hold during peak shopping seasons.
Smart Call Routing
Route order enquiries to fulfilment, returns to the refunds team, and VIP customers to dedicated support agents automatically.
Call Queuing
Handle Black Friday surges and flash sale spikes without dropping a single customer call during your busiest moments.
Call Forwarding
Forward calls to remote support agents or warehouse teams, ensuring customers always reach someone who can help.
Voicemail
Capture after-hours order enquiries and support requests so your team can follow up first thing the next morning.
Conference Calling
Coordinate between warehouse, logistics, and support teams on urgent fulfilment issues with instant conference bridges.
Missed Call Alerts
Every missed call is a potential lost sale. Get instant notifications so no customer enquiry goes unanswered.
3,207+
Companies worldwide
50+
Countries supported
99.9%
Uptime guarantee
15min
Average setup time
Platform
More than a phone system
Your energy phone system works alongside six other products on the Hipcall platform. One login. Every customer conversation in one place.
Business Phone System
HD calls, IVR, and local numbers in 50+ countries.
Call Center Software
Queues, monitoring, wallboards, and analytics.
Business SMS
Two-way texting with templates and automation.
WhatsApp Business
Manage WhatsApp alongside calls and tickets.
Live Chat Software
Website chat with agent routing and canned responses.
Customer Service
Ticketing, knowledge base, and SLA management.
Your customers deserve
effortless support
No contracts. No hardware. No surprises. Start your free 14-day trial and see how Hipcall keeps your e-commerce operations running smoothly.