Live chat that
knows who your
visitors are.
Every chat is saved to the contact timeline alongside calls, SMS, WhatsApp, and tickets. When that visitor comes back next week through a different channel, your team already has the full story.
Why switch
Live chat that is connected to everything
No standalone widgets. No disconnected inboxes. No missing context.
Visitors Are Not Strangers
The moment someone opens your chat, the system matches them against your contact records. Your agent sees their name, company, previous calls, and open tickets - before the visitor types a word.
Chat Today, Call Tomorrow
Customers chat on your website today, call tomorrow, and send a WhatsApp message next week. In Hipcall, that is one continuous timeline on one contact record. Context follows the customer.
One Tool for Your Team
Your team already handles calls, SMS, WhatsApp, and tickets in Hipcall. Adding live chat does not mean adding another application. Same inbox. Same interface. No context switching.
Features
Everything your live chat needs
Customisable Widget
Match your brand with custom colours, position, welcome messages, and agent avatars. The widget looks like part of your site, not a third-party bolt-on.
Pre-Chat Forms
Collect the visitor's name, email, and question before the chat begins. Agents start the conversation with context. Visitors know their message has been received.
Offline Mode
When no agents are available, the widget switches to a contact form. Messages are queued and assigned when agents come back online.
Mobile Responsive
The chat widget adapts to any screen size. Visitors on phones, tablets, and desktops get a clean, usable experience.
Shared Chat Inbox
Every incoming chat appears in a shared inbox visible to the entire team. Conversations can be assigned to agents or picked up from an unassigned queue.
Conversation Assignment
Assign chats to agents manually or use automatic routing rules based on department, skill, or availability. Every conversation has a clear owner.
Internal Notes
Add private notes to a conversation that only your team can see. Pass context between agents during handoffs without the visitor seeing anything.
Typing Indicators
Agents see when visitors are typing. Visitors see when their message has been read. Both sides know the conversation is active.
Insight Card
The moment a chat opens, agents see the visitor's name, company, recent interactions, open tickets, and deal stage. Returning visitors are matched automatically.
Contact Timeline
Every chat message sits alongside calls, SMS texts, WhatsApp messages, and ticket updates on a single contact timeline. The complete history in chronological order.
Visitor Information
See the visitor's current page, referral source, browser, location, and visit count. Know what they were looking at when they decided to chat.
Conversation Tags
Tag conversations by topic, urgency, or department. Filter and search by tag to find conversations quickly or generate reports by category.
Canned Responses
Save and reuse frequently sent replies. Agents select from a library of pre-written messages instead of typing the same answer repeatedly.
Webhooks
Trigger actions when chat events occur - a new conversation started, a chat closed, a tag added. Send data to your own systems for custom automation.
API Access
Send chat messages and manage conversations programmatically through the Hipcall API. Build custom integrations or connect chat to your existing tools.
Integration Marketplace
Connect live chat to Slack, Google Chat, Telegram, and other tools. Get notified in real time when important conversations need attention.
Trusted by 3,000+ companies
3,207+
Companies worldwide
53%
Prefer chat over calling
3x
Chats handled per call
15min
Average setup time
Use Cases
Built for how your team chats
Sales Qualification
A prospect opens chat on your pricing page. The agent sees the visitor's company and referral source. They start with relevant context, share a comparison, and schedule a call - all within the chat.
Support Without Repetition
A customer opens chat. Hipcall recognises them and pulls up their record. The agent sees three previous calls and an open ticket. Instead of asking for account details, they jump straight to resolution.
After-Hours Lead Capture
A visitor from a different time zone browses your site at 11pm. No agents online. The widget shows a form. Next morning, the message is waiting in the inbox with page history and referral source.
Escalate Chat to Call
A complex billing issue starts as a chat. The agent clicks to call. The customer picks up. The agent already has the full chat transcript and billing history on screen. No starting from scratch.
Platform
More than live chat
Your chat widget works alongside six other products on the Hipcall platform. One login. Every customer conversation in one place.
Business Phone System
IVR, call routing, voicemail, and local numbers in 50+ countries.
Call Center Software
Queues, monitoring, wallboards, and analytics.
Business SMS
Two-way texting with templates and automation.
WhatsApp Business
Manage WhatsApp alongside calls and tickets.
Sales Management
Pipeline tracking and automated follow-ups.
Customer Service
Ticketing, knowledge base, and SLA management.
Your Visitors Have Questions.
Answer Them Before They Leave.
No contracts. No hardware. No standalone chat tools. Start your free 14-day trial and add live chat to your website in minutes.