Hipcall Features

Business Phone System Features

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Interactive Voice Response (IVR)

IVR (Interactive Voice Response) is an automated phone system that interacts with callers with greeting messages. Automate calls with keypad inputs, route customers, save time, cut costs, and improve customer experience!

Call Routing

Smart call routing directs calls to pre-assigned agents, the last interacted user (within 72 hours), or a web service.

Call Queuing

Queues incoming calls, updates callers on their wait position, and automatically redistributes calls to free agents if delays occur.

Missed Call

Get email alerts for missed calls, create callback tasks, and filter by return status and wait time.

Call Detail Records (CDR)

List all inbound/outbound calls, then filter and report by date, duration, user, department, direction, status, and more.

Call Recording

Automatically record, store, and review phone conversations for training, quality control, and compliance.

Business Hours

Set your phone system to automatically handle calls based on your operating hours.

Extensions

Easily assign direct numbers to employees or departments for seamless internal communication.

Voicemail

Your customers can leave messages when you’re busy or unavailable. You can get email alerts for Voicemail or crate automated tasks.

Denylist

Block unwanted or suspicious calls. Stop spam, scams, and harassing numbers with your customizable blocked number list.

Call Conference

Easily add another user to your ongoing conversation for instant collaboration.

International Number

Manage global calls from one system. Add local and global SIP numbers to Hipcall for borderless communication.

Concurrent Calls

Support unlimited concurrent calls. No channel bottlenecks, no busy signals. Smooth scaling.

Call Center Features

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After Call Work

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Quality Assurance Scorecard

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Call Coaching & Whispering

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Customer Service Features

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Knowledge base

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Ticketing System

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Sales Management Software

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Integration

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Computer Telephony Integration (CTI)

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API

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Webhook

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Integration Marketplace

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Insight Card

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Authorization & Security

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Call encryption (TLS)

Two Factor Authentication

Two-factor authentication (2FA), also known as two-step verification or multi-factor authentication (MFA), is a security measure that requires two different forms of verification to access an account or service, instead of just a password.

Role-Based Access Control (RBAC)

In Role-Based Access Control (RBAC), a role is a defined collection of permissions or privileges that a user can be assigned, enabling them to perform specific actions within a system or application.

Hipcall Features

Knowledge base

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Ticketing System

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Computer Telephony Integration (CTI)

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API

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Webhook

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Integration Marketplace

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Insight Card

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Call encryption (TLS)

Two Factor Authentication

Role-Based Access Control (RBAC)

In Role-Based Access Control (RBAC), a role is a defined collection of permissions or privileges that a user can be assigned, enabling them to perform specific actions within a system or application.

Quality Assurance Scorecard

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Call Coaching & Whispering

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After Call Work

Lorem ipsum dolor sit amet, consectetur adipiscing elit. In dignissim eleifend erat, ac sagittis nisl porta in.

Interactive Voice Response (IVR)

Call Routing

Smart call routing directs calls to pre-assigned agents, the last interacted user (within 72 hours), or a web service.

Call Queuing

Queues incoming calls, updates callers on their wait position, and automatically redistributes calls to free agents if delays occur.

Missed Call

Get email alerts for missed calls, create callback tasks, and filter by return status and wait time.

Call Detail Records (CDR)

List all inbound/outbound calls, then filter and report by date, duration, user, department, direction, status, and more.

Call Recording

Automatically record, store, and review phone conversations for training, quality control, and compliance.

Business Hours

Set your phone system to automatically handle calls based on your operating hours.

Extensions

Easily assign direct numbers to employees or departments for seamless internal communication.

Voicemail

Your customers can leave messages when you’re busy or unavailable. You can get email alerts for Voicemail or crate automated tasks.

Denylist

Block unwanted or suspicious calls. Stop spam, scams, and harassing numbers with your customizable blocked number list.

Call Conference

Easily add another user to your ongoing conversation for instant collaboration.

International Number

Manage global calls from one system. Add local and global SIP numbers to Hipcall for borderless communication.

Concurrent Calls

Support unlimited concurrent calls. No channel bottlenecks, no busy signals. Smooth scaling.