Elevate customer experience and operational efficiency to the next level with Hipcall’s advanced intelligent routing system. With this flexible routing feature, you can automatically direct incoming calls to the most suitable user, ensuring your customers always speak with the right person. The system offers options for routing to pre-assigned customer representatives, connecting to the last user they spoke with based on conversation history, or setting up completely customized routing algorithms through your own developed web service. This way, you can increase customer satisfaction while distributing your representatives’ workload in a balanced manner and easily manage even complex call scenarios. With API integration, you can make routing decisions using data from your CRM system, creating a completely automated and intelligent phone system.
