WhatsApp Business
your whole team
can use.
Connect your WhatsApp Business account to a shared team inbox. Messages, images, and documents flow into the same interface your team uses for calls, SMS, and live chat. Every conversation linked to a contact record.
Why switch
WhatsApp Business that is connected to everything
No standalone apps. No disconnected inboxes. No missing context.
Meet Customers Where They Are
2 billion people use WhatsApp. Your customers want to send a message and get a reply - not call a number and wait on hold. Hipcall lets your team handle those conversations professionally.
One Inbox for Every Channel
WhatsApp, SMS, live chat, and phone calls in one inbox. An agent can handle a WhatsApp message, take a call, and respond to a live chat - without switching applications.
No More Single Points of Failure
When WhatsApp runs on one phone under one login, you have a problem. Hipcall connects WhatsApp to a shared, cloud-based inbox. Every message is stored. The business keeps running.
Features
Everything your WhatsApp channel needs
Shared WhatsApp Inbox
Every incoming WhatsApp message appears in a shared inbox visible to the entire team. Conversations can be assigned to agents or picked up from an unassigned queue.
Automatic Conversation Creation
When a customer sends a message, a conversation is created automatically. The customer is matched to their existing contact record or a new one is created.
Rich Media Support
Send and receive text, images, documents, audio, and video. Customers share screenshots, invoices, and files - agents handle everything in one interface.
Conversation Assignment
Assign conversations to agents manually or use automatic routing rules. Supervisors can reassign at any time. Every conversation has a clear owner.
Message Templates
Use pre-approved WhatsApp Business templates for outbound messages - appointment reminders, shipping updates, payment confirmations. Templates support variables for personalisation.
Quick Replies
Save and reuse frequently sent responses. Agents select from a library of pre-written messages instead of typing the same answer for the hundredth time.
Internal Notes
Add private notes to a conversation that only your team can see. Pass context between agents during handoffs without the customer seeing anything.
Conversation Tags
Tag conversations by topic, urgency, or department. Filter and search by tag to find conversations quickly or generate reports by category.
Insight Card
The moment a conversation opens, agents see the customer's name, company, recent interactions, open tickets, and deal stage. No need to ask for the account number.
Contact Timeline
Every WhatsApp message sits alongside calls, SMS texts, live chats, and ticket updates on a single contact timeline. The complete relationship history in chronological order.
CRM Integration
WhatsApp conversations are linked to contacts, companies, and deals in the built-in CRM. When a deal closes or a ticket resolves, it is visible in the same interface.
Inbox Reports
Track conversation counts, closure rates, average response times, and agent performance across your WhatsApp inbox. Identify bottlenecks and measure service quality.
Webhooks
Trigger actions when WhatsApp events occur - a new message received, a conversation closed, a tag added. Send data to your own systems for custom automation.
Integration Marketplace
Connect WhatsApp to Slack, Google Chat, Telegram, and other tools. Get notified in real time when important conversations need attention.
API Access
Send WhatsApp messages programmatically through the Hipcall API. Automate outbound notifications or build custom workflows.
Chatbot Handoff
Route initial customer messages through automated responses before handing off to a live agent. Qualify enquiries and reduce agent workload.
Trusted by 3,000+ companies
3,207+
Companies worldwide
2B
WhatsApp users globally
98%
Message open rate
15min
Average setup time
Use Cases
Built for how your team messages
Customer Support
Customers send a WhatsApp message instead of calling. Agents see the customer's name, order history, and previous interactions. They respond in seconds. Three conversations in the time of one phone call.
Appointment Confirmations
Send appointment reminders via WhatsApp templates. Patients reply to confirm or reschedule. The agent sees the full record. No phone tag. No voicemail chains. No-show rates drop.
Sales Follow-Up
A prospect fills out a form. A webhook sends a WhatsApp template. The prospect replies. The sales agent sees the lead's company, deal stage, and previous touchpoints - all on the insight card.
Multi-Location Teams
London, Istanbul, Toronto - everyone uses the same WhatsApp inbox. An agent in Istanbul picks up a Turkish message, resolves it, adds an internal note. Every location, same data, same standards.
Platform
More than WhatsApp Business
Your WhatsApp channel works alongside six other products on the Hipcall platform. One login. Every customer conversation in one place.
Business Phone System
IVR, call routing, voicemail, and local numbers in 50+ countries.
Call Centre Software
Queues, monitoring, wallboards, and analytics.
Business SMS
Two-way texting with templates and automation.
Live Chat
Website chat with agent routing and canned responses.
Sales Management
Pipeline tracking and automated follow-ups.
Customer Service
Ticketing, knowledge base, and SLA management.
Your Customers Are Already
on WhatsApp. Are You?
No contracts. No hardware. No standalone WhatsApp tools. Start your free 14-day trial and connect your WhatsApp Business account in minutes.