Run a call centre
your customers
actually want to call.
Live dashboards, real-time coaching, and post-call surveys - built into the same platform as your phone system, CRM, and helpdesk. No bolt-on tools. No integrations to maintain.
Why choose
Call centre software that gives you full visibility
See what is happening on every call, coach your team in real time, and measure what your customers actually think.
Real-Time Visibility
Live dashboards update every few seconds - who is on a call, who is available, how long callers have been waiting. Supervisors make staffing decisions with current information, not yesterday's report.
Live Coaching, Not Delayed Feedback
Listen to live calls silently and whisper real-time guidance directly to the agent. The customer hears nothing. The agent gets support in the moment that matters.
Measure What Customers Think
CSAT surveys fire automatically after each call. Combine survey data with recordings, disposition codes, and SLA metrics for a complete picture of service quality.
Features
Everything your call centre needs
After Call Work (ACW)
Give agents time to wrap up after calls
Do Not Disturb (DND)
Let agents pause call distribution when needed
Disposition Codes
Record the outcome of every call
Operator Busy Panel
See every agent's availability at a glance
Campaigns (Power Dialer)
Run organised outbound calling campaigns at scale
Call Coaching and Whispering
Coach agents live without the caller hearing
Quality Assurance Scorecard
Score call quality with structured evaluations
Post-Call Survey (CSAT)
Measure customer satisfaction after every call
Live Queue Dashboard
Monitor active calls and queues in real time
Queue Statistics
Track queue performance with detailed hourly reports
Per-Extension Statistics
View call metrics for every individual agent
SLA Measurement
Track service level compliance automatically
Live Monitoring TV Screen
Display live KPIs on a wall-mounted screen
Trusted by 3,000+ companies
3,207+
Companies worldwide
50+
Countries supported
99.9%
Uptime guarantee
15min
Average setup time
Use Cases
Built for how your team works
Inbound Support
ACD routes to the right agent. Callers hear their queue position. Supervisors reassign agents from quiet queues to busy ones in real time. Shorter waits, fewer abandoned calls.
Outbound Sales
Agents work through campaign lists with the power dialler. Local caller IDs boost answer rates. Managers whisper coaching during tough negotiations. Every call is tagged and logged.
Distributed Teams
London, Istanbul, Toronto - everyone uses the same queues, the same routing rules, the same dashboards. Supervisors monitor all locations from a single screen.
Platform
More than call centre software
Your call centre works alongside six other products on the Hipcall platform. One login. Every customer conversation in one place.
Business Phone System
IVR, call routing, voicemail, and local numbers in 50+ countries.
Business SMS
Two-way texting with templates and automation.
WhatsApp Business
Manage WhatsApp alongside calls and tickets.
Live Chat
Website chat with agent routing and canned responses.
Sales Management
Pipeline tracking and automated follow-ups.
Customer Service
Ticketing, knowledge base, and SLA management.
Your Customers Deserve a Call
Centre That Respects Their Time
No contracts. No hardware. No bolt-on tools. Start your free 14-day trial and see why 3,207+ companies run their call centres on Hipcall.