Business SMS that
lives inside your
phone system.
Connect your preferred SMS supplier, configure sender IDs, and start messaging in minutes. Every text is logged against the contact record - calls and messages in one timeline.
Why switch
Business SMS that is connected to everything
No standalone tools. No disconnected inboxes. No missing context.
Every Message Has Context
Hipcall shows you the customer - their name, company, call history, open tickets, and deal stage. When an agent sends a text, they know exactly who they are writing to.
One Supplier Today, Three Tomorrow
Connect multiple SMS suppliers at the same time. Route messages by cost, country, or reliability. If your primary supplier has an outage, your messages still go out.
No Separate Tool Required
Your team already handles calls, voicemail, WhatsApp, and live chat in Hipcall. SMS is just another channel in the same interface. No context switching. No extra subscription.
Features
Everything your business SMS needs
Two-Way Messaging
Send texts and receive replies in real time. Conversations are threaded by contact, so agents can follow the full exchange.
SMS Templates
Create reusable message templates for common scenarios - appointment confirmations, payment reminders, follow-up requests. Send a polished message in two clicks.
Sender ID Management
Configure alphanumeric sender IDs or dedicated numbers for each team, department, or campaign. Customers see your brand name.
Message Scheduling
Compose messages now, send them later. Schedule texts for business hours, time zones, or specific dates.
Multi-Supplier Support
Connect multiple SMS providers to a single Hipcall account. Each supplier is configured independently with its own credentials and routing rules.
Supplier Routing Rules
Route outbound messages based on destination country, cost, or priority. Assign a primary and fallback supplier for guaranteed delivery.
Delivery Reports
Track message delivery status in real time - sent, delivered, failed, or pending. Identify delivery issues before customers tell you.
Number Management
Purchase and manage SMS-enabled numbers from your connected suppliers. Assign numbers to teams, campaigns, or agents.
Webhooks
Trigger SMS from external events - form submissions, payment confirmations, shipping updates. Inbound messages can also fire webhooks to your systems.
API Access
Send and receive SMS programmatically through the Hipcall API. Build custom integrations or connect SMS to your existing tools.
Integration Marketplace
Browse pre-built integrations that connect SMS to your CRM, e-commerce platform, helpdesk, or marketing tools.
Workflow Triggers
Set rules that send automatic texts based on call events - a missed call, a completed voicemail, a closed ticket.
Conversation History
Every message is logged against the contact record with timestamps, delivery status, and agent attribution. Search and filter by contact, date, or content.
Opt-Out Management
Honour unsubscribe requests automatically. When a customer replies STOP, they are removed from messaging lists.
Audit Trail
Track who sent what, when, and to whom. Every message has a clear attribution trail for compliance, disputes, and quality review.
Data Retention Controls
Configure how long message data is retained to meet your regulatory requirements. Export conversation history at any time.
Sector Solutions
SMS solutions tailored to your industry
Every sector has different messaging needs - Hipcall adapts to all of them.
E-Commerce
Order confirmations, shipping updates, campaign texts, and cart abandonment reminders.
Healthcare
Appointment reminders, test results, medication alerts, and follow-up scheduling.
Education
Exam announcements, absence alerts, event notifications, and payment reminders.
Finance
Payment reminders, OTP codes, account notifications, and loan status updates.
Logistics
Delivery notifications, shipment tracking, address confirmation, and delay alerts.
Enterprise
Meeting reminders, system alerts, payroll notifications, and event announcements.
Trusted by 3,000+ companies
3,207+
Companies worldwide
50+
Countries supported
98%
Average delivery rate
15min
Average setup time
Use Cases
Built for how your team texts
Appointment Confirmations
Automatic confirmation and reminder texts. Customers reply to reschedule. Agents see the request alongside booking notes. No-shows drop.
Order & Delivery Notifications
Your e-commerce platform fires a webhook. Hipcall texts the customer with tracking info. When they reply, the agent sees the full order history.
Follow-Up After Missed Calls
A customer calls outside hours. Hipcall triggers an automatic text. The customer replies with their question. Next morning, the conversation is waiting - with full context.
Payment Reminders
Your billing system triggers a payment reminder with a pay link. The customer replies with a question. The agent sees payment history and previous conversations.
Platform
More than business SMS
Your SMS channel works alongside six other products on the Hipcall platform. One login. Every customer conversation in one place.
Business Phone System
IVR, call routing, voicemail, and local numbers in 50+ countries.
Call Centre Software
Queues, monitoring, wallboards, and analytics.
WhatsApp Business
Manage WhatsApp alongside calls and tickets.
Live Chat
Website chat with agent routing and canned responses.
Sales Management
Pipeline tracking and automated follow-ups.
Customer Service
Ticketing, knowledge base, and SLA management.
Your Customers Read Texts.
Make Sure Yours Are Worth Reading.
No contracts. No hardware. No standalone SMS tools. Start your free 14-day trial and send your first business text in minutes.