Freshservice + Hipcall-integratie

Freshservice

Cloudgebaseerde ITSM-software van Freshservice voor uw service desk met een krachtige automatiseringshulpmiddel om incidenten, activa en meer te beheren.

Wanneer dit gebeurt (Triggers)

Doe dit (Acties)

Create task
Creates a new task.
Update task
Updates an existing task.
Create contact
Creates a new contact.
Update contact
Updates an existing contact.
Create company
Creates a new company.
Update company
Updates an existing company.
Create deal
Creates a new deal.
Update deal
Updates an existing deal.
Call init
When a call start.
Call hangup
When the call hangup.
Create callback
When the caller create a new callback request.
Freshservice
Search a Requester
Searches a requester.
Freshservice
Get a Requester
Gets a requester.
Freshservice
Delete a Requester
Deletes a requester.
Freshservice
Create a Ticket
Creates a new ticket.
Freshservice
Update a Ticket
Updates a ticket.
Freshservice
Get a Ticket
Gets a ticket.
Freshservice
Delete a Ticket
Deletes a ticket.
Freshservice
Create a Problem
Creates a new problem.
Freshservice
Update a Problem
Updates a problem.
Freshservice
Get a Problem
Gets a problem.
Freshservice
Delete a Problem
Deletes a problem.
Freshservice
Create a Change
Creates a new change.
Freshservice
Update a Change
Updates a change.
Freshservice
Get a Change
Gets a change.
Freshservice
Delete a Change
Deletes a change.
Freshservice
Create a Release
Creates a new release.
Freshservice
Update a Release
Updates a release.
Freshservice
Get a Release
Gets a release.
Freshservice
Delete a Release
Deletes a release.
Freshservice
Create a Task
Creates a new task on a problem.
Freshservice
Update a Task
Updates a task on a problem.
Freshservice
Gets a Task
Gets a task on a problem.
Freshservice
Delete a Task
Deletes a task on a problem.
Freshservice
List Requesters
Lists all the requesters.
Freshservice
List Tickets
Lists all the tickets.
Freshservice
List Releases
Lists all the releases.
Freshservice
List Problems
Lists all the problems.
Freshservice
List Changes
Lists all the changes.
Freshservice
List Tasks
List all the tasks on a problem.