Setup your business phone system
in 15 minutes. 🚀

You can setup your cloud phone system in 15 minutes, and start to serve your customers. You don’t need to be a VoIP expert! No need for physical device investment! A computer, internet connection and a headset are enough to start.

Business Phone System Features

Interactive Voice Response (IVR)

IVR (Interactive Voice Response) is an automated phone system that interacts with callers with greeting messages. Automate calls with keypad inputs, route customers, save time, cut costs, and improve customer experience!

Call Routing

Smart call routing directs calls to pre-assigned agents, the last interacted user (within 72 hours), or a web service.

Call Queuing

Queues incoming calls, updates callers on their wait position, and automatically redistributes calls to free agents if delays occur.

Missed Call

Get email alerts for missed calls, create callback tasks, and filter by return status and wait time.

Call Detail Records (CDR)

List all inbound/outbound calls, then filter and report by date, duration, user, department, direction, status, and more.

Call Recording

Automatically record, store, and review phone conversations for training, quality control, and compliance.

Business Hours

Set your phone system to automatically handle calls based on your operating hours.

Extensions

Estensions help easily assign direct numbers to employees or departments for seamless internal communication.

Voicemail

Your customers can leave messages when you’re busy or unavailable. You can get email alerts for Voicemail or crate automated tasks.

Denylist

Block unwanted or suspicious calls. Stop spam, scams, and harassing numbers with your customizable blocked number list.

Call Conference

Easily add another user to your ongoing conversation for instant collaboration.

International Number

Manage global calls from one system. Add local and global SIP numbers to Hipcall for borderless communication.

Concurrent Calls

Support unlimited concurrent calls. No channel bottlenecks, no busy signals. Smooth scaling.

Integration Features

Integration Marketplace

Unite your business by integrating your favourite tools with Hipcall partners! Integrations include leading chat, CRM & many other apps.

Computer Telephony Integration (CTI)

You can easily integrate your CRM, E-commerce or other software with our Hipcall Chrome Extension.

Insight Card

Never pick up a call blind. The moment the phone rings, instantly see key details like: ✔ Account owner – Know who you’re talking to ✔ Deal size – Prioritize high-value opportunities ✔ Last order amount – Reference past purchases ✔ Delivery status – Resolve issues faster

API

Hipcall offers a well-documented REST API system, along with multiple SDKs supporting various programming languages.

Webhook

Webhooks are a powerful and secure way to retrieve data associated to an Hipcall account, in real-time.

Authorization & Security

Call encryption

Your business calls are protected with call encryption, ensuring that sensitive conversations stay private and shielded from eavesdropping or interception.

Two Factor Authentication

Two-factor authentication (2FA), also known as two-step verification or multi-factor authentication (MFA), is a security measure that requires two different forms of verification to access an account or service, instead of just a password.

Role-Based Access Control (RBAC)

In Role-Based Access Control (RBAC), a role is a defined collection of permissions or privileges that a user can be assigned, enabling them to perform specific actions within a system or application.