Every great trip starts
with a gesprek.
Hipcall gives hotels, tour operators, and travel agencies a cloud phone system built for reservations, guest services, and multi-property coordination - with multilingual support on every line.
Vertrouwd door meer dan 3.000 bedrijven
Waarom Hipcall
Built for hospitality
From the first booking enquiry to the farewell checkout, every guest interaction matters. Hipcall keeps your properties connected and your guests delighted.
Reservation Management
Route booking calls to available reservation agents instantly based on property, room type, or guest history. Record every call to confirm details and prevent booking disputes.
Guest Experience
Greet international guests in their language, recognise returning visitors, and route them to their preferred concierge. Every touchpoint feels personal, not transactional.
Multi-Property
Manage calls across hotels, resorts, and tour offices on one platform. Transfer guests between properties with context, and keep central reservations aligned with each location.
Toepassingen
One platform, every guest touchpoint
Front Desk & Reservations
Handle inbound booking enquiries, modifications, and cancellations. IVR menus route callers by property or request type, and every reservation call is recorded for confirmation.
Guest Services
Answer concierge requests, arrange transport, and handle special requirements. Contact-based routing recognises returning guests and connects them to staff who know their preferences.
Tour & Event Booking
Manage group tour bookings, excursion enquiries, and event reservations. Missed call tracking ensures no interested traveller slips through. Analytics reveal your busiest booking windows.
Functies
Features hospitality teams rely on
Every feature is designed to handle the volume, guest expectations, and multi-property demands of tourism operations.
Multi-Language Announcements
Greet international travellers in their own language with localised welcome messages and IVR prompts for a warm first impression.
IVR Menus
Let callers choose reservations, concierge, events, or billing so guests reach the right team without repeating themselves.
Slimme gespreksroutering
Route calls based on booking status, guest language, or property location so every enquiry lands with the right agent.
Gesprekswachtrij
Handle peak-season call volumes without dropping a single booking enquiry or guest request.
Kantooruren
Set hours per property or department and route after-hours calls to voicemail or on-call concierge.
Voicemail
Never miss a booking request. Voicemails are transcribed and sent to the reservations team instantly.
Doorschakelen
Forward guest calls to mobile staff, on-site concierge, or partner tour operators without interrupting the experience.
Contactgebaseerde routering
Recognise returning guests and route them to staff who know their preferences for a truly personal experience.
3,207+
Bedrijven wereldwijd
50+
Ondersteunde landen
99.9%
Uptimegarantie
15min
Gemiddelde installatietijd
Platform
Meer dan een telefoonsysteem
Your tourism phone system works alongside six other products on the Hipcall platform. One login. Every guest conversation in one place.
Zakelijk telefoonsysteem
HD calls, IVR, and local numbers in 50+ countries.
Callcentersoftware
Wachtrijen, monitoring, wallboards en analyses.
Zakelijke sms
Tweerichtingsberichten met sjablonen en automatisering.
WhatsApp Business
Beheer WhatsApp naast gesprekken en tickets.
Livechatsoftware
Websitechat met agentroutering en standaardantwoorden.
Klantenservice
Ticketing, kennisbank en SLA-beheer.
Your guests deserve memorable
experiences from the first call
No contracts. No hardware. No surprises. Start your free 14-day trial and see how Hipcall transforms your guest communications.