Connecting global teams
to every client call.
Hipcall gives outsourcing companies a cloud phone system built for multi-client operations, distributed teams, and workforce coordination - with every interaction tracked and every SLA met.
Vertrouwd door meer dan 3.000 bedrijven
Waarom Hipcall
Built for outsourcing operations
From client service delivery to workforce coordination, every call matters in outsourcing. Hipcall ensures your distributed teams stay connected and every client interaction is captured.
Global Team Connectivity
Connect distributed teams across time zones with smart call routing, local numbers in 50+ countries, and seamless forwarding to remote agents anywhere in the world.
Client Service Delivery
Dedicated lines and IVR menus for each client account. Call recording ensures quality, smart routing matches callers with the right agent, and analytics prove SLA compliance.
Workforce Management
Manage staffing enquiries, candidate calls, and team coordination from one platform. Conference bridges connect recruiters, managers, and clients for faster decisions.
Toepassingen
One platform, every operation
Client Support Operations
Handle inbound calls for multiple clients from a single platform. Smart routing directs callers to the right team, call recording tracks quality, and missed call alerts ensure no enquiry goes unanswered.
Team Coordination
Coordinate distributed teams across offices and remote locations. Conference calling bridges project managers with field teams, and call forwarding keeps everyone reachable regardless of location.
Quality Monitoring
Monitor call quality across all client accounts with recording and analytics. Track SLA metrics, review agent performance, and generate compliance reports for every campaign.
Functies
Features outsourcing companies rely on
Every feature is built to handle the scale, quality, and multi-client demands of outsourcing operations.
Gespreksopname
Record every client interaction for quality assurance, training, and SLA compliance across all outsourced operations.
IVR Menus
Route callers to the right team instantly - whether they need client support, staffing enquiries, or project coordination.
Slimme gespreksroutering
Direct calls to the right agent based on client account, language, skill set, or time zone automatically.
Gesprekswachtrij
Manage high call volumes across multiple client campaigns without dropping a single call during peak hours.
Doorschakelen
Forward calls to remote agents across time zones, keeping your global workforce connected to every client account.
Voicemail
Capture after-hours messages from clients and candidates so your team can follow up first thing next business day.
Conferentiegesprekken
Bridge clients, remote teams, and project managers on a single call for seamless multi-party coordination.
Missed Call Alerts
Every missed call is a missed opportunity. Get instant notifications so client enquiries and candidate calls never slip through.
3,207+
Bedrijven wereldwijd
50+
Ondersteunde landen
99.9%
Uptimegarantie
15min
Gemiddelde installatietijd
Platform
Meer dan een telefoonsysteem
Your energy phone system works alongside six other products on the Hipcall platform. One login. Every customer conversation in one place.
Zakelijk telefoonsysteem
HD calls, IVR, and local numbers in 50+ countries.
Callcentersoftware
Wachtrijen, monitoring, wallboards en analyses.
Zakelijke sms
Tweerichtingsberichten met sjablonen en automatisering.
WhatsApp Business
Beheer WhatsApp naast gesprekken en tickets.
Livechatsoftware
Websitechat met agentroutering en standaardantwoorden.
Klantenservice
Ticketing, kennisbank en SLA-beheer.
Your clients deserve
seamless communication
No contracts. No hardware. No surprises. Start your free 14-day trial and see how Hipcall keeps your outsourcing operations connected.