# Hipcall > Hipcall is a unified communications platform that brings a virtual phone system (PBX), call center, SMS, WhatsApp, live chat, sales CRM and help desk together in one place. The links below list Hipcall's product pages and content. Hipcall publishes content in multiple languages — see the “Other languages” section for llms.txt files in other languages. For the full text of every article, see the llms-full.txt link in the Optional section. ## Products - [/business-phone-system/](https://www.hipcall.com/business-phone-system/): Cloud business phone system (virtual PBX). - [/call-center-software/](https://www.hipcall.com/call-center-software/): Call center software. - [/customer-service-software/](https://www.hipcall.com/customer-service-software/): Customer service software / help desk. - [/live-chat-software/](https://www.hipcall.com/live-chat-software/): Live chat software. - [/sales-management-software/](https://www.hipcall.com/sales-management-software/): Sales management CRM. - [/sms/](https://www.hipcall.com/sms/): Business SMS. - [/whatsapp-business/](https://www.hipcall.com/whatsapp-business/): WhatsApp Business solution. - [/ip-phones/](https://www.hipcall.com/ip-phones/): Supported IP phones. - [/integrations/](https://www.hipcall.com/integrations/): Integrations. - [/developers/](https://www.hipcall.com/developers/): Developer hub: API, webhooks and use cases. - [/feature/](https://www.hipcall.com/feature/): Product features. - [/pricing/](https://www.hipcall.com/pricing/): Pricing. - [/sectors/](https://www.hipcall.com/sectors/): Industry-specific solutions. - [/customers/](https://www.hipcall.com/customers/): Customer stories. - [/partners/](https://www.hipcall.com/partners/): Partner program. - [/about/](https://www.hipcall.com/about/): About Hipcall. ## Blog - [What Is IVR? How Interactive Voice Response Systems Work](https://www.hipcall.com/blog/what-is-ivr/): IVR (Interactive Voice Response) routes callers to the right team automatically, day or night. Learn how it works, its benefits, and how to set one up. - [Call Centre Service Level: ISO 18295, BDDK, and EPDK](https://www.hipcall.com/blog/call-centre-service-level-calculation/): One month of calls, 3 legitimate service level percentages. Here's what ISO 18295, BDDK, and EPDK each put in the total, when the clock starts, and why. - [Agent Status Timeline: every agent's day, at a glance](https://www.hipcall.com/blog/agent-status-timeline/): The Agent Status Timeline turns raw status logs into a visual chart, so supervisors can see who was on break, busy, or available at any given moment. - [Agent reports now show both call and ticket CSAT scores](https://www.hipcall.com/blog/call-and-ticket-csat-in-agent-reports/): Call CSAT and ticket CSAT now sit beside every other agent metric in your report and CSV export, weighted correctly whether you look at an hour or a month. - [API update: stricter validation and clearer 422 errors](https://www.hipcall.com/blog/api-stricter-input-validation/): The Hipcall API now validates every request against its OpenAPI spec. Unknown fields, bad enums and malformed filters return 422 instead of being ignored. - [Call record sync now supports SFTP](https://www.hipcall.com/blog/call-record-sync-now-supports-sftp/): Send your call records and recordings to your own server over an encrypted connection for IT teams who've already switched off FTP. - [10 Books Every Sales Team Should Read](https://www.hipcall.com/blog/books-every-sales-team-should-read/): A curated reading list to sharpen your pipeline, master objections, and close more deals — from prospecting to enterprise negotiation. - [Call Centre Software vs Business Phone System](https://www.hipcall.com/blog/call-centre-software-vs-business-phone-system/): Call centre software manages agents and queues. A business phone system connects calls. Learn the key differences and which one your team actually needs. - [What Is Hipcall? The 7-in-1 Communication Platform](https://www.hipcall.com/blog/what-is-hipcall/): What is Hipcall? It unifies business phone, call centre, SMS, WhatsApp, live chat, CRM, and helpdesk into one platform for sales and support teams. ## Use cases - [Sync your CRM companies to Hipcall using external_id](https://www.hipcall.com/developers/sync-crm-companies-with-external-id/): Use the Hipcall REST API and the external_id field to create, look up, and update companies in lockstep with your own CRM — no mapping table required. - [Authenticate Callers with PIN Verification](https://www.hipcall.com/developers/pin-authentication-with-external-management/): Learn how to authenticate callers by phone number and PIN, then route them to different extensions based on the result. - [Place Calls by Order Number Without Seeing the Customer's Phone Number](https://www.hipcall.com/developers/call-via-order-number/): Learn how to let couriers call customers using only an order code, without ever accessing their phone number. - [Route Incoming Calls Automatically Based on CRM Data](https://www.hipcall.com/developers/route-calls-with-smart-ivrs/): Learn how to look up callers in your CRM and route them to the right team automatically, before the call is even answered. - [Show Caller Name, Company, and Balance on the Insight Card](https://www.hipcall.com/developers/show-caller-info-on-insight-card/): Display caller name, company, and balance on the agent's screen the moment a call connects, using Webhooks and the Insight Card API. - [Store Call Records and Recordings in Your Own System Using Webhooks](https://www.hipcall.com/developers/store-call-records-with-webhooks/): Learn how to store call records and automatically download recordings into your own system the moment a call ends. ## Optional - [llms-full.txt](https://www.hipcall.com/llms-full.txt): Full text of every article in a single file. - [/legal/privacy-policy/](https://www.hipcall.com/legal/privacy-policy/): Privacy Policy. - [/legal/term-of-service/](https://www.hipcall.com/legal/term-of-service/): Terms of Service. - [/legal/terms-and-conditions/](https://www.hipcall.com/legal/terms-and-conditions/): Terms and Conditions. - [/legal/cookie-policy/](https://www.hipcall.com/legal/cookie-policy/): Cookie Policy. - [/legal/acceptable-use-policy/](https://www.hipcall.com/legal/acceptable-use-policy/): Acceptable Use Policy. ## Other languages - Deutsch: [llms.txt](https://www.hipcall.com/de/llms.txt) · [llms-full.txt](https://www.hipcall.com/de/llms-full.txt) - English (current): [llms.txt](https://www.hipcall.com/llms.txt) · [llms-full.txt](https://www.hipcall.com/llms-full.txt) - Español: [llms.txt](https://www.hipcall.com/es/llms.txt) · [llms-full.txt](https://www.hipcall.com/es/llms-full.txt) - Français: [llms.txt](https://www.hipcall.com/fr/llms.txt) · [llms-full.txt](https://www.hipcall.com/fr/llms-full.txt) - Italiano: [llms.txt](https://www.hipcall.com/it/llms.txt) · [llms-full.txt](https://www.hipcall.com/it/llms-full.txt) - Nederlands: [llms.txt](https://www.hipcall.com/nl/llms.txt) · [llms-full.txt](https://www.hipcall.com/nl/llms-full.txt) - Türkçe: [llms.txt](https://www.hipcall.com/tr/llms.txt) · [llms-full.txt](https://www.hipcall.com/tr/llms-full.txt)