IVR (Interactive Voice Response) is an automated phone system that interacts with callers with greeting messages. Automate calls with keypad inputs, route customers, save time, cut costs, and improve customer experience!
Elevate your team’s performance with real-time Call Coaching & Whispering—empowering supervisors to deliver instant guidance and personalized support during live calls. Foster confident agents, close more deals, and enhance customer experiences by refining interactions in the moment, turning every conversation into an opportunity for growth and success.
Hipcall’s Knowledge Base empowers companies to create their own customized repository of information. This feature allows users to compile detailed articles, guides, and FAQs specific to their organization or products. By building a knowledge base, users can offer self-service support to their customers, enabling them to quickly find answers to common questions and troubleshoot issues independently, thereby reducing the need for direct support and enhancing overall customer satisfaction.
Hipcall’s Ticket System streamlines customer support by automatically generating tickets from emails sent to email for example (support@yourcompany.com). This ensures that every customer inquiry is tracked and managed efficiently. Each ticket is assigned to a support agent who can provide timely responses and solutions, enhancing the customer experience and ensuring no request goes unnoticed.
Never pick up a call blind. The moment the phone rings, instantly see key details like:
✔ Account owner – Know who you’re talking to ✔ Deal size – Prioritize high-value opportunities ✔ Last order amount – Reference past purchases ✔ Delivery status – Resolve issues faster
Your business calls are protected with call encryption, ensuring that sensitive conversations stay private and shielded from eavesdropping or interception.
Two-factor authentication (2FA), also known as two-step verification or multi-factor authentication (MFA), is a security measure that requires two different forms of verification to access an account or service, instead of just a password.
In Role-Based Access Control (RBAC), a role is a defined collection of permissions or privileges that a user can be assigned, enabling them to perform specific actions within a system or application.
